Customisation.  It is our aim to provide you with stationery that exactly meets your requirements.  If you require different wording, typeface, or colours, please state your requirements on the order form and we will be in touch.  If you have your own ideas for designs, please to discuss them.  No order is too small!

Envelopes and insert pages.  Co-ordinating envelopes are included with invitations, reply cards and thank you cards.  Invitations, Orders of Service and Menus also include printed insert pages in a co-ordinating paper.

Proofs. Once we have received your order, we will send you a proof copy for your approval.  Please check all the details, make any amendments, then sign and return the proof.  If you wish to amend your order after you have returned the proof, a further charge will be involved.

Payment.  Wedding stationery orders of £50 or under are payable at the time of ordering.  If over £50 a deposit of 50% is required at the time of a firm order.  The balance is payable prior to delivery.  We can either invoice you using PayPal, where you will be directed to the secure PayPal site, for online payments, or you can send a cheque made payable to 'Julie Carter'.   Once this has been received, your order will be dispatched. 

Delivery.  A date for delivery of your stationery will be agreed with you in advance.  We aim to complete all orders within 4-6 weeks of receiving your signed proof.  However, as all of our designs are handmade, please allow up to 8 weeks for delivery. If you require your stationery sooner, please ask, and we'll try to accommodate you if possible.  Postage will be charged at cost, depending on the size and weight of your completed order.    You are welcome to order your stationery in stages, for example you can order the invites initially and then when you know the final guest numbers order the rest of the place settings, orders of service etc.  However, please note that there will be a delivery cost for each part of your order.  This is usually a maximum of £10 and will be by Royal Mail Special Delivery or courier.

Cancellations and returns.  You may cancel your order any time until we receive your signed proofs.  Once we have received your signed proofs, your order cannot be cancelled and must be paid for in full.  As the stationery is personalised, we will not accept returns unless the stationery has not matched your signed proof.

GREETINGS CARDS

Ordering.  Greetings cards may be ordered online using our secure link to PayPal.  Simply click on the 'add to basket' buttons below the greetings cards.  This will take you to the secure PayPal web page where you can pay by credit card.  The total cost and postage will be calculated automatically.  If you prefer, greetings cards may also be ordered by post, accompanied by a cheque (for the full amount of your order) made payable to 'Julie Carter'.  If ordering by post, please ensure that you quote the design name stated below the image. 

Delivery. Will be by first class mail.  Once we have received payment, we aim to dispatch your order within 3 working days.  For delivery outside the UK please ask for prices before ordering.  For large orders please ask for confirmation of delivery date. 

Postage and Packaging.  Postage is charged at £1.10 for orders under £10.  Orders above this value will be sent by recorded delivery and are charged as follows:

Orders from £10.01 to £20 - £1.95
Orders from £20.01 to £40 - £2.75
Orders from £40.01 to £65 - £3.50
Orders from £65.0 to £250 - £4.95
Orders over £250 - FREE

Returns.  We are sure that you will be delighted with the quality of our cards.  However, If you are not completely satisfied, you may return them (within 7 days) in perfect condition for a full refund.

ONLINE PAYMENTS USING PAYPAL

PayPal is owned by eBay.  All transactions made online using the PayPal shopping cart system are securely handled by PayPal.  We do not see your credit card details.  We will receive an e-mail from PayPal detailing your order and payment.  If you are already a PayPal member when you go to the checkout, you can enter your username and password to complete the transaction.  New members, will be asked to complete an online form to create a PayPal account.  There are no fees for buyers shopping through PayPal.

Please do not hesitate to contact mw for more information or to discuss special requirements.