Terms & Conditions

These terms and conditions govern your use of our website; by using and purchasing from our website, you accept these terms and conditions in full.

Standard delivery is by first class post for large letters and usually tracked 48 for small parcels.   While most orders arrive within 1-2 days after posting, in some cases it could occasionally take up to a week to arrive.  Please allow time for your order to be made and time for it to be delivered.  A tracking number is provided for 1st class post but this is only tracked at the point of delivery, or attempted delivery and will tell you if your order has been delivered, left with a neighbour or returned to the delivery office.  It will not tell you where it is in Royal Mail's system.  48 tracked is fully tracked.

Tracked delivery - your order is created in 1-2 working days and sent by a tracked service, which will either be RM24 or Courier (FedEx) depending on size/weight/your address). 

Express delivery - your order goes to the top of the queue and is is sent by RM Special Delivery, which is fully tracked and guaranteed to arrive the day after posting.  A signature may be required on delivery and your parcel cannot be left if you are not in.  If this is not shown as an option at checkout it will be that it is temporarily unavailable for a day or two.

CONTRACT. These Terms and Conditions govern the supply of goods sold by Purple Mountain Designs to the customer (the purchaser) named on the order form provided on the Purple Mountain Designs website. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto.  Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions

It is not possible to specify a delivery date unless you choose Express Delivery by Royal Mail special delivery




(Royal Mail First Class

or tracked 48)


(Royal Mail Special Delivery)


(Currently FedEx)

Ships within 1-3 working days

Delivery 1-5 working days after dispatch

Not tracked

Ships next working day

Delivered in 1 working day

(e.g. order Monday, receive by Wednesday)

Fully tracked

Ships within 1-2 working days

Delivered in 1-2 working days after dispatch

Fully tracked

Costs £2.25 for card with envelope £4.25 for a boxed card

Costs £8.95 - £11.00 per order

Mainland UK, Highlands & Islands

Costs £4.50

UK Mainland ONLY

Monday to Friday are classed as working days (not weekends or Bank Holidays)

 Tracking information will be provided for orders sent with Royal Mail Special Delivery or by courier.  It is not possible to track or chase up orders sent with Royal Mail first class. 


We aim to deliver your order within the estimated times as stated on our website.  However, delays are occasionally inevitable due to unforeseen circumstances. We will not be held liable for any loss caused to you by late delivery.


For orders of 3 or more cards, and for larger items such as Photo Albums, it may take a couple of days longer to dispatch your order.


If your parcel is returned to us by the post office because you have not collected it and you have asked for us to re-send it, you will need to pay the postage cost before we re-send your order.


Postage and Packaging cost. All of our greetings cards are carefully packaged and sent in stiffened envelopes or boxes. All boxed cards are wrapped in tissue paper and packaged in a further packing box to ensure that they reach you in perfect condition. These are sent small parcels and probably will not fit through your letter box. 


Undelivered orders.  If delivery has been attempted by Royal Mail, it is your responsibility to collect the item from your delivery office.  Any items returned to me because they have not been collected will not be refunded.


Returns and missing orders.  If your card order has not arrived within 2 weeks, I will replace your item.  You must inform me within 21 days of placing your order if your card has gone missing in the post for it to be replaced or refunded.  Please do check with your local delivery office even if a 'while you were out' card has not been left as it is possible that delivery has been attempted to the wrong address or a card has not been left. Personalised items cannot be returned or refunded unless they arrive damaged or we have printed incorrectly or differently to your order.

ORDERING.  Please see production and delivery times in the table above and choose your service accordingly.  Orders are taken online and payment can be made using a debit or credit card securely through PayPal or SagePay.

Express delivery .   If you would like a card sending by Royal Mail Special Delivery to guarantee next day delivery, please select this option during the checkout.  At busy times this option may not be available and this delivery option will not be an option offered at checkout.   Please note that orders placed after midday on Thursday may not be dispatched until the following Monday.

PERSONALISATION.  Most of our greetings cards can be personalised on the front and inside with your own choice of wording. Please fill in your message in the box when you order.  Please note that personalised items cannot be returned unless faulty, damaged or if we have printed them incorrectly.  PLEASE TYPE YOUR MESSAGE EXACTLY AS YOU WOULD LIKE IT TO BE PRINTED - WITH CAPITALS, PUNCTUATION ETC.  All text will be centred and in the same font as shown online unless otherwise requested.  Proofs are not automatically sent prior to posting but if you would like to see a free pdf of your text or a photo of your finished card before posting, just ask.  PLEASE CHECK YOUR E-MAIL JUNK MAIL FOLDER if requesting a pdf as they often end up there!  Automatic previews online are not possible as every item is individually handmade to order.

OUR CARD DESIGNS.  As every card is individually handmade by us there may be slight variations in designs and colours.  Our cards are largely unsuitable for small children under 3 years due to the glass tiles, mirrors and small parts which could come loose. The cards are for decorative use only and not intended as toys.

DELIVERY. Please see our delivery information page for more info.  You can choose from special delivery for urgent orders to first class delivery for less urgent orders.  Please make sure you have allowed 3 working days for your card to be handmade to order before it is dispatched for delivery by first class post.

RETURNS. We are sure that you will be delighted with the quality of our cards.  However, if you are not completely satisfied, please contact us. We regret that personalised items cannot be returned unless they are faulty as they are not resaleable. Our cards are carefully packaged to avoid damage in the post but in the unusual event  that your order is damaged in transit please contact us to arrange a replacement.  On receipt of proof of the damaged goods (a photo will suffice) we will send you a replacement or provide you with a refund.  Please obtain proof of posting if returning items as we will not provide refunds if items go missing in the post.

PRICES.  Prices are displayed on our website in British pounds.  All prices are inclusive of UK VAT.  We reserve the right to change the prices of the products at any time.  Payment is accepted by Sage Pay or PayPal or by using your online banking.

GENERAL.  Purple Mountain Designs can only be held liable for loss of to the cost of the product(s) purchased.  We aim to provide images and descriptions that accurately describe the products.  We may change these at any time.  



ORDERING. Many items can be ordered online.  However, because all orders are different and tailored to your own requirements and budget it is often easier to contact us directly via phone or e-mail to place your order.  In this case, we will provide you with a hard copy proof and no payment is required until you have checked that you are happy with your free proof

SAMPLES. As each card is made to order by hand, it is not possible to send out free samples. Invitation samples can be ordered online. This will take you to secure payment options with PayPal or SagePay where you can pay online with a credit or debit card. If you prefer, you may pay by personal cheque (made payable to 'Purple Mountain Designs'. Samples are usually sent within 2-3 working days of receiving payment.

CUSTOMISATION. It is our aim to provide you with stationery that exactly meets your requirements. If you require different wording, typeface, or colours, please contact me and I will happily make up samples in your chosen colours. No order is too small!

ENVELOPES AND INSERTS. White envelopes are included with invitations, reply cards and thank you cards. These can be upgraded at an additional cost to coloured or pearlescent envelopes depending on the size of your design.  Invitations, Orders of Service and Menus also include printed insert pages in a co-ordinating paper.

PROOFS. Once we have received your order by e-mail, phone or online, we will send you a proof copy for your approval. Please check all the details, make any amendments, then sign and return the proof. If you wish to amend your order after you have returned the proof, a further charge will be involved and your order may be delayed. Minor changes after the return of the proof but prior to production starting may be acceptable by e-mail, in which case a pdf proof of the changes will be provided by e-mail.  Your reply to this e-mail constitutes your acceptance of the changes provided.

PAYMENT. Payment in full is required on the return of your proof, either by cheque, online bank transfer, paypal invoice or online.  Materials will not be purchased and work will not commence on your order until we have received payment.

DELIVERY. A date for delivery of your stationery will be agreed with you in advance. We aim to complete all orders within 4-6 weeks of receiving your signed proof. If you require your stationery sooner, please ask, and we'll try to accommodate you if possible. Small orders can often be completed in 2-3 weeks. Postage will be charged at cost, depending on the size and weight of your completed order. You are welcome to order your stationery in stages, for example you can order the invites initially and then when you know the final guest numbers order the rest of the place settings, orders of service etc. However, please note that there will be a delivery cost for each part of your order. This is usually a maximum of £10 and will be by Royal Mail Special Delivery or courier. Deliveries to UK Highlands and Islands, including the Isle of Wight and Isle of Man are usually more. We are very happy to provide a quote for delivery overseas. You are responsible for any customs payment required on delivery.

CANCELLATIONS AND RETURNS. You may cancel your order any time until we receive your signed proofs. Once we have received your signed proofs and payment, your order cannot be cancelled. As the stationery is personalised, we will not accept returns unless the stationery has not matched your signed proof or arrives damaged.

COPYRIGHT.  All copyright and design rights in any of our designs including the production of any stationery tailored specifically for you are owned by Purple Mountain Designs.



PayPal is owned by eBay. All transactions made online using PayPal are securely handled by PayPal or SagePay.  We do not see your credit card details and they are not collected or stored on our website.