Delivery Information

PLEASE READ BEFORE ORDERING

I am currently still operating as normal and sending orders out as soon as I can, within 1 working day as much as possible. In order to 'stay at home', and to avoid unnecessary visits to the local post office, all orders will be sent by courier instead of Royal Mail at a flat rate of £7.99 per order.  Unfortunately, this is the only option available at the moment.  Please bear in mind that delivery will be by DHL and will take 1-2 working days to arrive once dispatched.  DHL collect from 9am so it is not possible to send out any orders the same day as they are ordered.  Most orders are being dispatched the day after ordering (if ordered before 4pm).

Please note that this is for mainland UK orders only. I am not currently sending to Northern Ireland, highlands, islands and overseas due to the difficulties in arranging a courier for this.  If you live in a remote area postcode unfortunately I will not be able to send to you at the current time.  Once lockdown ends and it is once again safe to visit the post office every day, I will be able to offer a wider range of delivery costs again and I thank you for supporting a small business during these difficult times.

UPDATE 6.4.2020.  In addition to the courier delivery option I now have some first class large letter stamps which can be used for orders of a single card with envelope as these will fit in the post box without visiting the post office itself.  Please note that Royal Mail deliveries are running more slowly than usual and this may take a week, or longer on some occasions, to arrive so is only an option for non-urgent orders.  This option has been added online as a cheaper alternative to the courier option for 14cm cards with envelopes only.  All boxed cards can still only be sent by courier.

It is NOT possible to request delivery on a certain date, due to the uncertainties in the delivery network at present. 

1. GREETINGS CARDS, PHOTO ALBUMS, GUEST BOOKS

MOST CARD ORDERS ARE POSTED IN 1-2 WORKING DAYS BUT PLEASE ALLOW UP TO 3 WORKING DAYS FOR YOUR CARD TO BE MADE AS ALL CARDS ARE HANDMADE TO ORDER.  

PLEASE BEAR THIS IS MIND WHEN SELECTING YOUR DELIVERY METHOD. E.G. IF YOU ORDER A CARD ON A SATURDAY, PLEASE ALLOW UNTIL WEDNESDAY FOR YOUR CARD TO ME MADE BEFORE IT IS DISPATCHED.  OTHER ITEMS SUCH AS PHOTO ALBUMS MAY TAKE A FEW DAYS LONGER.  




IT IS NOT POSSIBLE FOR ME TO CHASE UP YOUR ORDER ONCE POSTED WITH ROYAL MAIL.  I DO NOT RECEIVE ANY INFORMATION OTHER THAN PROVIDED BY THEIR TRACKING NUMBER.  YOU MUST ALLOW FOR DELAYS BY ROYAL MAIL AS NOT ALL FIRST CLASS POST ARRIVES IN 1-2 WORKING DAYS.  IT IS NOT POSSIBLE TO SPECIFY A PARTICULAR DATE FOR DELIVERY UNLESS YOU CHOOSE THE SPECIAL DELIVERY OPTION.  

URGENT ORDERS  If your order is urgent it is recommended that you choose the special delivery option.  First class delivery usually takes 1-2 days from the date posted but you should allow for delays by Royal Mail.   Not all first class post arrives within 2 days.  PLEASE bear this in mind when selecting a delivery method.  First class signed for is requires a signature and is tracked at the posting and delivery points only, you cannot track it between these points.   IF YOU HAVE CHOSEN FIRST OR SECOND CLASS POST, THIS IS NOT TRACKED AND ONCE POSTED IT IS NOT POSSIBLE FOR ME TO TRACE WHERE YOUR PARCEL IS.

Next Day delivery available Mon to Thursday ONLY.  At exceptionally busy times this option may not be available and this delivery option will not be an option offered at checkout.  Special Delivery orders placed on a Thursday afternoon or Friday may not be posted until the following Monday.

For large orders please ask for confirmation of delivery date. Some items may be sent by recorded delivery or by courier and will require a signature. If your parcel is returned to us by the post office because you have not collected it and you have asked for us to re-send it, you will need to pay the postage cost before we re-send your order.

Postage and Packaging cost. All of our greetings cards are carefully packaged and sent in stiffened envelopes or boxes. All boxed cards are wrapped in tissue paper and packaged in a further packing box to ensure that they reach you in perfect condition. These are sent small parcels and probably will not fit through your letter box.

Postage and packing is charged according to weight and items can be sent by first or second class post.  First class postage for a boxed card is £3.55.  Please make your choice when placing your order.  Orders over £15 may be sent by recorded delivery and will require a signature.  All orders over 2kg will be sent by courier.  This applies to mainland UK only.  Please ask us for a quote for delivery of larger orders to Highlands and Islands and for overseas orders.

International delivery. Orders for delivery overseas are welcome. Please be aware that orders to far countries such as The United Stated and Australia can take up to 4 weeks to arrive.  You are responsible for any customs payment required on delivery.  Items that are sent airmail are not tracked and should take 5-7 working days, possibly longer.

Undelivered orders.  If delivery has been attempted by Royal Mail, it is your responsibility to collect the item from your delivery office.  Any items returned to me because they have not been collected will not be refunded for.

Returns and missing orders.  If your card order has not arrived within 2 weeks, I will replace your item.  You must inform me within 21 days of placing your order if your card has gone missing in the post for it to be replaced or refunded.  Please do check with your local delivery office even if a 'while you were out' card has not been left as it is possible that delivery has been attempted to the wrong address or a card has not been left.  

 

2.  WEDDING STATIONERY

A delivery date will be agreed with you in advance and we will confirm the exact date with you nearer the time to make sure that it is convenient.  Most wedding orders are sent by courier and are are charged at £8.50, although delivery to Highlands and Islands will be more.  We are happy to ship overseas - please ask for a quote before ordering.