Delivery Information

Standard delivery is by first class post (or tracked 48 for higher value orders).   While most orders arrive within 1-2 days after posting, in some cases it could occasionally take up to a week to arrive.  Please allow time for your order to be made and extra time for first class post.  A tracking number is provided for 1st class post but this is only tracked at the point of delivery, or attempted delivery and will tell you if your order has been delivered, left with a neighbour or returned to the delivery office.  It will not tell you where it is in Royal Mail's system.  


Tracked delivery - your order is created in 1-2 working days and sent by a tracked service, which will either be RM24 or Courier (FedEx) depending on size/weight/your address). 


Express delivery - your order goes to the top of the queue and is is sent by RM Special Delivery, which is fully tracked and guaranteed to arrive the day after posting.  A signature may be required on delivery and your parcel cannot be left if you are not in.  If this is not shown as an option at checkout it will be that it is temporarily unavailable for a day or two.

Postage and packing prices include the postage, in additional to a sturdy packing box and packaging materials.  Boxed cards are sent as small parcels. 


UK DELIVERY


STANDARD UK DELIVERY

(Royal Mail First Class or tracked 48)

EXPRESS DELIVERY

(Royal Mail Special Delivery)

TRACKED DELIVERY

(Either RM tracked 24 or Fedex,

depending on weight/size/address)

Ships within 3 working days

Delivery 1-5 working days after dispatch

Not tracked

Your order goes to the front of the queue

Ships same or next working day

Delivered in 1 working day

(e.g. order Monday before 5pm, receive by Wednesday)

order Friday before 5pm, receive by Tuesday

Fully tracked


Ships within 2 working days

Delivered 1-2 working days after dispatch

Fully tracked

(e.g. order Thursday by 5pm, receive by Wednesday

Order Monday by 5pm, receive by Friday

 

(Costs £2.25 for card with envelope £4.25 for a boxed card

Costs £8.95 - £11.00 per order


Costs £5.50 flat rate


Monday to Friday are classed as working days (not weekends or Bank Holidays)



International delivery

We are not currently accepting an orders for overseas delivery because of significant delays to a number of countries at this time due to a lack of available transport links and suspension of certain country’s postal operations and also due to import taxes due in some countries following Brexit.





We aim to deliver your order within the estimated times as stated on our website.  However, delays are occasionally inevitable due to unforeseen circumstances. We will not be held liable for any loss caused to you by late delivery.
 
Postage and Packaging cost. All of our greetings cards are carefully packaged and sent in stiffened envelopes or boxes. All boxed cards are wrapped in tissue paper and packaged in a further packing box to ensure that they reach you in perfect condition. These are sent small parcels and probably will not fit through your letter box. 
 
Undelivered orders.  If delivery has been attempted by Royal Mail, it is your responsibility to collect the item from your delivery office.  Any items returned to me because they have not been collected will not be refunded.  If your parcel is returned to us by the post office because you have not collected it and you have asked for us to re-send it, you will need to pay the postage cost before we re-send your order.
 
Returns and missing orders.  If your card order has not arrived within 2 weeks, I will replace your item.  You must inform me within 21 days of placing your order if your card has gone missing in the post for it to be replaced or refunded.  If you are able to please do check with your local delivery office even if a 'while you were out' card has not been left as it is possible that delivery has been attempted to the wrong address or a card has not been left. 

 

2.  WEDDING STATIONERY

A delivery date will be agreed with you in advance and we will confirm the exact date with you nearer the time to make sure that it is convenient.  Most wedding orders are sent by courier and are are charged at £8.95, although delivery to Highlands and Islands will be more.