1. GREETINGS CARDS, PHOTO ALBUMS, GUEST BOOKS
PLEASE ALLOW UP TO 3 WORKING DAYS FOR YOUR CARD TO BE MADE AS ALL CARDS ARE HANDMADE TO ORDER. PLEASE BEAR THIS IS MIND WHEN SELECTING YOUR DELIVERY METHOD
OTHER ITEMS SUCH AS PHOTO ALBUMS WILL TAKE A FEW DAYS LONGER.
IT IS NOT POSSIBLE FOR ME TO 'CHASE UP' YOUR ORDER ONCE POSTED WITH ROYAL MAIL. I DO NOT HAVE, AND AM NOT ABLE TO OBTAIN, ANY INFORMATION OTHER THAN PROVIDED BY THEIR TRACKING NUMBER. YOU MUST ALLOW FOR DELAYS BY ROYAL MAIL AS NOT ALL FIRST CLASS POST ARRIVES IN 1-2 WORKING DAYS.
URGENT ORDERS If your order is required in under a week it is recommended that you choose the special delivery option. First class delivery usually takes 1-3 days but you should allow for delays by Royal Mail. Not all first class post arrives within 2 days. PLEASE bear this in mind when selecting a delivery method. First class signed for is requires a signature and is tracked at the posting and delivery points only. Although the vast majority of UK orders arrive the next day please allow longer than this to allow for any delay or losses made by Royal Mail. We can only dispatch missing orders after 15 working days, when we are able to make a claim against Royal Mail. IF YOU HAVE CHOSEN FIRST OR SECOND CLASS POST, THIS IS NOT TRACKED AND ONCE POSTED IT IS NOT POSSIBLE FOR ME TO TRACE WHERE YOUR PARCEL IS.
Next Day delivery available Mon to Thursday ONLY. At exceptionally busy times this option may not be available and this delivery option will not be an option offered at checkout. Special Delivery orders placed on a Thursday afternoon or Friday may not be posted until the following Monday.
For large orders please ask for confirmation of delivery date. Some items may be sent by recorded delivery or by courier and will require a signature. If your parcel is returned to us by the post office because you have not collected it and you have asked for us to re-send it, you will need to pay the postage cost before we re-send your order.
Postage and Packaging cost. All of our greetings cards are carefully packaged and sent in stiffened envelopes or boxes. All boxed cards are wrapped in tissue paper and packaged in a further packing box to ensure that they reach you in perfect condition. These are sent small parcels and probably will not fit through your letter box.
Postage and packing is charged according to weight and items can be sent by first or second class post. First class postage for a boxed card is £3.55. Please make your choice when placing your order. Orders over £15 may be sent by recorded delivery and will require a signature. All orders over 2kg will be sent by courier (DHL). This applies to mainland UK only. Please ask us for a quote for delivery of larger orders to Highlands and Islands and for overseas orders.
International delivery. Orders for delivery overseas are welcome. Please be aware that orders to far countries such as The United Stated and Australia can take up to 4 weeks to arrive. You are responsible for any customs payment required on delivery. Items that are sent airmail are not tracked and should take 5-7 working days, possibly longer.
Undelivered orders. If delivery has been attempted by Royal Mail, it is your responsibility to collect the item from your delivery office. Any items returned to me because they have not been collected will not be refunded for.
Returns and missing orders. If your card order has not arrived within 2 weeks, I will replace your item. You must inform me within 21 days of placing your order if your card has gone missing in the post for it to be replaced or refunded. Please do check with your local delivery office even if a 'while you were out' card has not been left as it is possible that delivery has been attempted to the wrong address or a card has not been left.
2. WEDDING STATIONERY
A delivery date will be agreed with you in advance and we will confirm the exact date with you nearer the time to make sure that it is convenient. Most wedding orders are sent by courier and are are charged at £8.50, although delivery to Highlands and Islands will be more. We are happy to ship overseas - please ask for a quote before ordering.